Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
We accept credit/debit cards (Visa, MasterCard, Amex), PayPal, and bank transfers.
Shipping times depend on your location. Typically, orders arrive within 3-7 business days.
Yes! Once your order is shipped, you’ll receive a tracking link via email.
Yes, we ship worldwide! Shipping costs and delivery times vary by country.
Please contact us within 48 hours of receiving your order with pictures of the damaged item, and we’ll arrange a replacement or refund.
If your order hasn’t shipped yet, contact us immediately. Once shipped, we can’t cancel or modify orders.
Yes! Sign up for our newsletter to receive exclusive offers and discount codes.
If you need to swap an item
Returns and Exchanges
Yes! You can return or exchange any unused product within 14 days of receiving it.
Contact our customer support with your order number and reason for return. We’ll guide you through the process.
If the return is due to a defect or error on our part, we’ll cover the shipping. Otherwise, the customer is responsible.
Once we receive the item, it takes 5-7 business days to process your refund or exchange.
For hygiene reasons, used cosmetics, opened supplements, and perishable herbs cannot be returned.
Yes! If the new item is of equal or lesser value, we’ll process the exchange. If it’s higher in value, you’ll need to pay the difference.