Overview
At Organic Hub, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, our refund and return policy lasts 30 days. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, herbs, supplements)
- Intimate or sanitary products
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software or digital products
- Some health and personal care items
To process a return, we require a receipt or proof of purchase.
📌 Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following cases:
- Books with visible signs of use
- CDs, DVDs, software, or vinyl records that have been opened
- Items not in their original condition, damaged, or missing parts (not due to our error)
- Returns made more than 30 days after delivery
Refunds Process
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will be credited back to your original payment method within a few days.
- If rejected, we will inform you of the reason and provide alternative solutions if applicable.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take time for the refund to post.
- Reach out to your bank, as processing times may vary.
If you have done all of the above and still haven’t received your refund, please contact us at {email address}.
Sale Items
- Only regular-priced items are eligible for refunds.
- Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
- To request an exchange for the same item, please email: info@organichub-eg.com
Gifts
- If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of your return.
- If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns
To return an item, please mail it to: info@organichub-eg.com
.
📌 Return shipping costs are the responsibility of the customer and are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For any refund or return inquiries, please contact us at info@organichub-eg.com or use the contact form on our Contact Us page. 🌿